When/ if the auto-discover server box pops up, check mark the "Don't ask me about this website again" and then click on "Allow"ĥ. Type the shared mailbox address into the "E-mail Address" field and leave all the other fields blank, then click "Next"ĥ. Select "Email Account" and then click "Next"Ĥ. Click on "New" to create a new email accountģ. Second option to connect a shared mailbox in Outlook:Ģ. Click on "Add" additional mailboxes under the "Advanced" Tab (see image below)
Click on "More Settings" (see image below)Ħ. Double click on your email account (see image below)ĥ. Account Settings > Account Settings (see image below)Ĥ.
If you are in the shared mailbox for example, the "from" field will automatically default to the shared mailbox (no manual drop-down necessary) and the sent and deleted items will show up in the shared mailbox's sent and deleted item folders instead of your personal sent and deleted items folders.įirst option to connect a shared mailbox in Outlook:ģ. The second option will add the mailbox so that you are "acting" as this particular mailbox. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders. You will be able to read email from the shared mailbox but whenever you want to send an email "from" the shared mail box, you would always have to click on "from" button and drop the box down from your personal email to the shared mailbox email. The first option will add the mailbox more for viewing purposes. This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way. If you have any trouble setting up your email addresses, please don’t hesitate to get in touch.There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook). The above also applies when adding any additional email accounts. Your browser does not support the video tag. A box will show saying Account setup is complete, click Done.A password field will pop-up again, feel free to retype to make sure you have not made a typo.Complete all of the fields using the details below:.Tick the option Let me set up my account manually and click Connect.Enter your email address in the field provided.Open the File menu and click the Add Account button.If the above steps fail, you can manually enter the account settings by following the instructions below:
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